首页 > 图书详情

数字治理评论 第3辑 政治学与公共管理类;集刊 VIP

售价:¥66.64 ¥98
0人在读 |
0 评分
丛书名:
郑跃平 郑磊   社会科学文献出版社  2020-04 出版
ISBN:978-7-5201-5656-1

*温馨提示:此类商品为数字类产品,不支持退换货,不支持下载打印

图书简介 目录 参考文献 音频 视频
《数字治理评论》(Digital Governance Review)由教育部人文社会科学重点研究基地中山大学中国公共管理研究中心和中山大学政治与公共事务管理学院创办,是一本致力于推动数字治理研究的学术性集刊。本刊论文主题涉及电子政务、电子服务、网络参与/电子参与、大数据与公共治理、开放数据、社交媒体与公共治理、移动政务、智慧城市等。刊物将追踪数字治理理论前沿,回应数字治理实践中面临的问题,倡导规范严谨的学术研究,提升数字治理的研究质量。
[展开]
[1]Alcaide Muñoz,L.,Rodríguez Bolívar,M.P.,& López Hernández,A.M. 2016. Financial incentives and open government:A meta-analysis. Information Polity,21(2),189-209. [2]Aldrich,H.,& Ruef,M. 2006. Organizations evolving (2nd ed.). Thousand Oaks,CA:Sage. [3]Amoretti,F. 2007. International Organizations ICTs Policies:E-Democracy and E-Government for Political Development. Review of Policy Research,24(4),331-344. [4]Amugongo,L.M.,Muyingi,H.N.,& Sieck,J. 2015. Increasing Open Data Awareness and Consumption in Namibia:A Hackathon Approach. 13th Culture and Computer Science-Cross Media Conference,187-198. [5]Attard,J.,Orlandi,F.,Scerri,S.,& Auer,S. 2015. A systematic review of open government data initiatives. Government Information Quarterly,32(4),399-418. [6]Barry,E.,& Bannister,F. 2014. Barriers to open data release:A view from the top. Information Polity:The International Journal of Government & Democracy in the Information Age,19(1/2),129-152. [7]Berry,F.S.,& Berry,W.D. 1990. State Lottery Adoptions as Policy Innovations:An Event History Analysis. The American Political Science Review,84(2),395-415. [8]Charalabidis,Y.,Alexopoulos,C.,& Loukis,E. 2016. A taxonomy of open government data research areas and topics. Journal of Organizational Computing and Electronic Commerce,26(1-2),41-63. [9]Choucri,N.,Madnick,S.,& Ferwerda,J. 2014. Institutions for Cyber Security:International Responses and Global Imperatives. Information Technology for Development,20(2),96-121. [10]Clark,A.M. 1995. Non-Governmental Organizations and their Influence on International Society. Journal of International Affairs,48(2),507-525. [11]Conradie,P.,& Choenni,S. 2014. On the barriers for local government releasing open data. Government Information Quarterly,31,S10-S17. [12]Dulong de Rosnay,M.,& Janssen,K. 2014. Legal and Institutional Challenges for Opening Data across Public Sectors:Towards Common Policy Solutions. Journal of Theoretical and Applied Electronic Commerce Research,9(3),1-14. [13]Eckartz,S.M.,Hofman,W.J.,& Veenstra,A.F.V. 2014. A Decision Model for Data Sharing. Electronic Government:Proceedings of the 13 th IFIP WG 8.5 International Conference,EGOV,8653,253-264. [14]Fan,B.,& Zhao,Y. 2017. The moderating effect of external pressure on the relationship between internal organizational factors and the quality of open government data. Government Information Quarterly,34(3),396-405. [15]Gibbs,J.,Kraemer,K.L.,& Dedrick,J. 2003. Environment and policy factors shaping global e-commerce diffusion:A cross-country comparison. Information Society,19(1),5-18. [16]Gil-García,J.R.,& Pardo,T.A. 2005. E-government success factors:Mapping practical tools to theoretical foundations. Government Information Quarterly,22(2),187-216. [17]Grimmelikhuijsen,S.G.,& Feeney,M.K. 2016. Developing and Testing an Integrative Framework for Open Government Adoption in Local Governments. Public Administration Review,77(4),579-590. [18]Hossain,M.A.,Dwivedi,Y.K.,& Rana,N.P. 2016. State-of-the-art in open data research:Insights from existing literature and a research agenda. Journal of Organizational Computing and Electronic Commerce,26(1-2),14-40. [19]Imbens,G.W.,& Lemieux,T. 2008. Regression discontinuity designs:A guide to practice. Journal of Econometrics,142(2),615-635. [20]Jacob,R.,Zhu,P.,Somers,M.-A.,& Bloom,H. 2012. A Practical Guide to Regression Discontinuity. Retrieved from https://eric.ed.gov/?id=ED565862. [21]Janssen,M.,Charalabidis,Y.,& Zuiderwijk,A. 2012. Benefits,Adoption Barriers and Myths of Open Data and Open Government. Information Systems Management,29(4),258-268. [22]Jetzek,T.,Avital,M.,& Bjørn-Andersen,N. 2013. Generating Value from Open Government Data. ICIS 2013 Proceedings. [23]Kassen,M. 2014. Globalization of e-government:open government as a global agenda;benefits,limitations and ways forward. Information Development,30(1),51-58. [24]Krauss,K. 2013. Collisions between the Worldviews of International ICT Policy-Makers and a Deep Rural Community in South Africa:Assumptions,Interpretation,Implementation,and Reality. Information Technology for Development,19(4),296-318. [25]Lee,D.S.,& Lemieux,T. 2010. Regression Discontinuity Designs in Economics. Journal of Economic Literature,48(2),281-355. [26]Lee,D.S. 2008. Randomized experiments from non-random selection in U.S. House elections. Journal of Econometrics,142(2),675-697. [27]Lee,G.,& Kwak,Y.H. 2012. An Open Government Maturity Model for social media-based public engagement. Government Information Quarterly,29(4),492-503. [28]Ma,L. 2014. Diffusion and Assimilation of Government Microblogging:Evidence from Chinese cities. Public Management Review,16(2),274-295. [29]Martin,S.,Foulonneau,M.,& Turki,S. 2013.1-5 Stars:Metadata on the Openness Level of Open Data Sets in Europe. In E.Garoufallou & J.Greenberg (Eds.),Metadata and Semantics Research,pp.234-245. [30]Meijer,A.J.,Koops,B.J.,Pieterson,W.,Overman,S.,& Tije,S. 2012. Government 2.0:Key challenges to its realization. Electronic Journal of E-Government,10(1),59-69. [31]Navarra,D.D. 2010. The Architecture of Global ICT Programs:A Case Study of E-Governance in Jordan. Information Technology for Development,16(2),128-140. [32]OECD. 2016. Open Government:The Global Context and the Way Forward. [33]Oliveira,G.H.M.,& Welch,E.W. 2013. Social media use in local government:Linkage of technology,task,and organizational context. Government Information Quarterly,30(4),397-405. [34]Open Government Partnership. 2013. About OGP | Open Government Partnership. Retrieved September 23,2015,from https://www.opengovpartnership.org/about/about-ogp. [35]Open Knowledge Foundation. 2012. Open Definition 2.0. Retrieved February 25,2018,from http://opendefinition.org/od/2.0/en/. [36]Parycek,P.,Hochtl,J.,& Ginner,M. 2014. Open Government Data Implementation Evaluation. Journal of Theoretical and Applied Electronic Commerce Research,9(2),80-99. [37]Powell,W.W.,& DiMaggio,P.J. 2000. The iron cage revisited institutional isomorphism and collective rationality in organizational fields. In Advances in Strategic Management:Economics Meets Sociology in Strategic Management,Vol.17,pp.143-166. [38]Purcell,G.F.,& Hassall,G. 2017. Global Policies and Initiatives for E-Government in Pacific SIDs. In R.Cullen & G.Hassall (Eds.),Achieving Sustainable e-Government in Pacific Island States,pp.33-53. [39]Reddick,C.G.,& Norris,D.F. 2013. Social media adoption at the American grass roots:Web 2.0 or 1.5?Government Information Quarterly,30(4),498-507. [40]Sayogo,D.S.,& Pardo,T.A. 2013. Exploring the determinants of scientific data sharing:Understanding the motivation to publish research data. Government Information Quarterly,30,S19-S31. [41]Skovron,C.,& Titiunik,R. 2015. A Practical Guide to Regression Discontinuity Designs in Political Science,47. [42]Tarlock,A.D. 1992. The Role of Non-Governmental Organizations in the Development of International Environmental Law. Chicago-Kent Law Review,68,61. [43]United Nations.Dept.of Economic and Social Affairs. 2010. United Nations e-government survey 2010:leveraging e-government at a time of financial and economic crisis. Retrieved from http://unpan1.un.org/intradoc/groups/public/documents/un/unpan038851.pdf. [44]Verma,N.,& Gupta,M.P. 2013. Open Government Data:Beyond Policy & Portal,a Study in Indian Context. Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance,338-341. [45]Wang,H.-J.,& Lo,J. 2016. Adoption of open government data among government agencies. Government Information Quarterly,33(1),80-88. [46]Web Foundation. 2016. Open Data Barometer 4th edition. Washington DC:World Wide Web Foundation. [47]Welch,E.W.,Feeney,M.K.,& Park,C.H. 2016. Determinants of data sharing in U.S. city governments. Government Information Quarterly,33(3),393-403. [48]Welch,E.W.,& Wong,W. 2001. Global information technology pressure and government accountability:the mediating effect of domestic context on website openness. Journal of Public Administration Research and Theory,11(4),509-539. [49]Wells,D. 2007. Too Weak for the Job:Corporate Codes of Conduct,Non-Governmental Organizations and the Regulation of International Labour Standards. Global Social Policy,7(1),51-74. [50]Whitmore,A.,Choi,N.,& Arzrumtsyan,A. 2009. One Size Fits All?On the Feasibility of International Internet Governance. Journal of Information Technology & Politics,6(1),4-11. [51]Wisitpongphan,N.,& Khampachua,T. 2017. Impact of Globalization on Interoperability in Digital Government. 17th European Conference on Digital GovernmentECDG 2017),254-261. [52]World Bank. 2013. Open Government Data Toolkit | Data. Retrieved September 23,2018,from http://opendatatoolkit.zognet.net//en/index.html. [53]Yang,T.-M.,Lo,J.,& Shiang,J. 2015. To open or not to open?Determinants of open government data. Journal of Information Science,41(5),596-612. [54]Yang,T.M.,& Wu,Y.J. 2016. Examining the socio-technical determinants influencing government agencies’open data publication:A study in Taiwan. Government Information Quarterly,33(3),378-392. [55]Zhang,J.,& Dawes,S.S. 2006. Expectations and Perceptions of Benefits,Barriers,and Success in Public Sector Knowledge Networks. Public Performance & Management Review,29(4),433-466. [56]Zuiderwijk,A.,Helbig,N.,Gil-Garcia,J.R.,& Janssen,M. 2014. Special Issue on Innovation through Open Data-A Review of the State-of-the-Art and an Emerging Research Agenda:Guest Editors’ Introduction. Journal of Theoretical and Applied Electronic Commerce Research,9(2),1-2. [57]Zuiderwijk,A.,& Janssen,M. 2014. Barriers and Development Directions for the Publication and Usage of Open Data:A Socio-Technical View. In Public Administration and Information Technology. Open Government,pp.115-135. [58]Zuiderwijk,A.,Janssen,M.,& Dwivedi,Y.K. 2015. Acceptance and use predictors of open data technologies:Drawing upon the unified theory of acceptance and use of technology. Government Information Quarterly,32(4),429-440. [59]Zuiderwijk,A.,Janssen,M.,Meijer,R.,Choenni,S.,Charalabidis,Y.,& Jeffery,K. 2012. Issues and Guiding Principles for Opening Governmental Judicial Research Data. In H.J.Scholl,M.Janssen,M.A.Wimmer,C.E.Moe,& L.S.Flak (Eds.),Electronic Government,pp.90-101. [60]保罗·萨缪尔森、威廉·诺德豪斯,1999,《微观经济学》第十六版,萧琛译,中国人民大学出版社。 [61]成都市政府网站,2018,《中华人民共和国道路交通安全法实施条例》,http://gk.chengdu.gov.cn/govInfoPub/detail.action?id=100354&tn=6。 [62]电子科技大学智慧治理研究中心、提升政府治理能力大数据应用技术国家工程实验室,2018,《中国地方政府互联网服务能力发展报告(2018)》。 [63]国家行政学院电子政务研究中心,2018,《省级政府网上政务服务能力调查评估报告(2018)》,http://www.echinagov.com/uploads/1/file/public/201804/20180418 092933_temxdwpeco.pdf。 [64]清华大学国家治理研究院、清华大学公共管理学院,2016,《2016年中国互联网+政务服务调查评估报告》。 [65]上海统计网,2018,《上海统计年鉴2017》,http://www.stats-sh.gov.cn/tjnj/nj17.htm?d1=2017tjnj/C0101.htm。 [66]上海一网通办,2019,《教师资格认定(高教系列)》,http://zwdt.sh.gov.cn/govPortals/bsfw/findBsfw.do?_organName_=&_organCode_=&_organType_=&_itemId=SH00SH310100124001&_itemType=%E5%AE%A1%E6%89%B9&_stSubitemId=8a796ea4-fe5e-4523-b10e-5fb8d970a17f。 [67]上海政府网,2017,《关于调整本市最低工资标准的通知》,http://service. shanghai. gov.cn/XingZhengWenDangKu/XZGFDetails.aspx?docid=REPORT_NDOC_000312。 [68]腾讯研究院,2018,《中国“互联网+”指数报告》,http://www.tisi.org/5025。 [69]王姝、吕超,2011,《关于如何减少顾客在通信行业营业厅等候时间的调查研究》,《长沙通信职业技术学院学报》第3期,第30-33页。 [70]新华网,2018,《2017年谁挣钱最多?京沪人均可支配收入逼近6万元》,http://www.xinhuanet.com/2018-02/24/c_1122444800.htm。 [71]浙江政务服务网,2018,《高等学校教师资格认定》,http://www.zjzwfw.gov.cn/art/2015/12/14/art_48623_16625.html。 [72]中国铁路客户服务中心,2019,车票预订|客运服务|铁路客户服务中心,https://kyfw.12306.cn/otn/leftTicket/init。 [73]中国邮政速递物流,2019,特快专递(EMS)资费查询。 [74]Tom Christensen、Per Lgreid、张丽娜、袁何俊,2006,《后新公共管理改革——作为一种新趋势的整体政府》,《中国行政管理》第9期,第83-90页。 [75]Prochaska F.J.,Schrimper R.A.,1973,Opportunity Cost of Time and Other Socioeconomic Effects on Away-From-Home Food Consumption. American Journal of Agricultural Economics,55(4):595-603. [76]Shannon C.E.,1948,A Mathematical Theory of Communiation,Bell System Technical Journal,27(3):381. [77]United Nation,2018,United Nation’s E-Government Survey,https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2018-Survey/E-Government%20Survey%202018_FINAL%20for%20web.pdf:154-159,205-211. [78]陈福集、叶萌,2013,《系统动力学视角下政府回应网络舆情的能力提升研究》,《情报杂志》第11期。 [79]程辉,2016,《“第一新闻发言人”是提升政府公信力的软实力》,《秘书之友》第4期。 [80]戴汝为、操龙兵,2002,《综合集成研讨厅的研制》,《管理科学学报》第3期。 [81]狄国强,2012,《网络舆情事件的系统动力学模型与仿真》,《情报杂志》第8期。 [82]方付建、汪娟,2012,《突发网络舆情危机事件政府回应研究——基于案例的分析》,《北京理工大学学报》(社会科学版)第3期。 [83]格罗弗·斯塔林,2003,《公共部门管理》,上海:上海译文出版社。 [84]顾明毅、童兵,2011,《互联网受众对网络舆情的需求起源》,《新闻记者》第11期。 [85]郭梦珂、郭东强、余鲲鹏,2018,《基于系统动力学的政府网络舆情回应研究》,《科技与经济》第3期。 [86]何程君,2017,《突发事件网络舆情治理研究》,华中师范大学硕士学位论文。 [87]洪亮、石立艳、李明,2017,《基于系统动力学的多主体回应网络舆情影响因素研究》,《情报科学》第1期。 [88]洪巍、吴林海、王建华、吴治海,2013,《食品安全网络舆情网民参与行为模型研究——基于12个省、48个城市的调研数据》,《情报杂志》第12期。 [89]赖胜强、唐雪梅,2018,《政府网络舆情回应策略的内容分析》,《现代情报》第10期。 [90]赖胜强、唐雪梅、张旭辉,2017,《政府部门网络舆情回应能力的构建》,《电子政务》第7期。 [91]刘业进,2016,《网络舆情生成传播中心理群体的涌现机制》,《学术界》第6期。 [92]刘祎,2013,《我国突发公共事件善后报道研究》,南昌大学博士学位论文。 [93]刘勇、王雅琪,2017,《公共危机中“次生舆情”的生成与演化——基于对“8·12天津港爆炸事故”的考察》,《国际新闻界》第9期。 [94]刘泽照、张厚鼎,2013,《地方政府网络舆情回应行为研究——以人民网为例》,《情报杂志》第10期。 [95]屈群苹,2014,《地方政府网络舆情回应:困境分析与突破策略》,《黑河学刊》第8期。 [96]闪淳昌,2019,《防范化解重大风险 提高危机管理能力》,《中国党政干部论坛》第5期。 [97]史波,2010a,《网络舆情群体极化的动力机制与调控策略研究》,《情报杂志》第7期。 [98]史波,2010b,《公共危机事件网络舆情应对机制及策略研究》,《情报理论与实践》第7期。 [99]宋余超、陈福集,2015,《面向主题分类的网络舆情博弈形成机制研究——基于三主体研究》,《情报杂志》第8期。 [100]王根生,2012,《网络舆情群体极化动力模型与仿真分析》,《情报杂志》第3期。 [101]王来华,2008,《论网络舆情与舆论的转换及其影响》,《天津社会科学》第4期。 [102]王治莹、李勇建,2017,《政府干预下突发事件舆情传播规律与控制决策》,《管理科学学报》第2期。 [103]文宏、黄之玞,2016,《网络反腐事件中的政府回应及其影响因素——基于 170 个网络反腐案例的实证分析》,《公共管理学报》第1期。 [104]习近平,2019,《习近平在省部级主要领导干部坚持底线思维着力防范化解重大风险专题研讨班开班式上发表重要讲话》,新华社,http://www.gov.cn/xinwen/2019-01/21/content_5359898.htm。 [105]夏志有,2014,《反思与重构:网络舆情视域下地方政府公信力研究》,《山东社会科学》第8期。 [106]杨斌艳,2014,《舆情、舆论、民意:词的定义与变迁》,《新闻与传播研究》第12期。 [107]俞可平、托马斯·海贝勒、安晓波,2015,《中共的治理与适应:比较的视野》,中央编译出版社。 [108]曾润喜,2009,《网络舆情管控工作机制研究》,《图书情报工作》第18期。 [109]曾润喜、魏冯,2016,《政媒共治:灾难事件中网络造谣与辟谣的信息行为研究——基于“8·12天津爆炸事故”谣言的内容分析》,《电子政务》第5期。 [110]曾润喜、徐晓林,2010,《网络舆情的传播规律与网民行为:一个实证研究》,《中国行政管理》第11期。 [111]张建红、钟永光、张海珍、郝晓霞,2011,《地方政府应对网络舆情能力的系统动力学研究》,《情报探索》第11期。 [112]张乐、童星,2008,《加强与衰减:风险的社会放大机制探析——以安徽阜阳劣质奶粉事件为例》,《人文杂志》第5期。 [113]张圣,2017,《政府网络回应的改进策略》,《党政论坛》第5期。 [114]张一文、齐佳音、马君、方滨兴,2010,《网络舆情与非常规突发事件作用机制》,《情报杂志》第9期。 [115]郑昌兴、苏新宁、刘喜文,2015,《突发事件网络舆情分析模型构建——基于利益相关者视阈》,《情报杂志》第4期。 [116]郑云,2015,《“沉默的螺旋”视角下大学生网络舆情的引导策略》,《中国成人教育》第21期。 [117]钟伟军,2013,《公共舆论危机中的地方政府微博回应与网络沟通——基于深圳“5·26飙车事件”的个案分析》,《公共管理学报》第1期。 [118]周阳,2018,《基层政府网络舆情回应问题研究》,郑州大学博士学位论文。 [119]朱正威、石佳,2013,《重大工程项目中风险感知差异形成机理研究——基于SNA的个案分析》,《中国行政管理》第11期。 [120]Benoit,W. L.,& Brinson,S. L. 1999. Queen Elizabeth’s image repair discourse:Insensitive royal or compassionate queen?Public Relations Review,25(2),145-156. [121]González-Bailón,S.,& Paltoglou,G. 2015. Signals of Public Opinion in Online Communication:A Comparison of Methods and Data Sources. Annals of the American Academy of Political & Social Science,659(1),95-107. [122]Kasperson,R. E.,Renn,O.,Slovic,P.,Brown,H. S.,Emel,J.,Goble,R.,Kasperson,J. X.,et al. 1988. The social amplification of risk:A conceptual framework. Risk Analysis,8(2),177-187. [123]Kraker,J. D.,Kuijs,S.,Cörvers,R.,& Offermans,A. 2014. Internet public opinion on climate change:A world views analysis of online reader comments. International Journal of Climate Change Strategies & Management,6(1),19-33. [124]Nassab,R.,Hamnett,N.,Nelson,K.,Kaur,S.,Greensill,B.,Dhital,S.,& Juma,A. 2010. Cosmetic tourism:Public opinion and analysis of information and content available on the Internet. Aesthetic surgery journal,30(3),465-469. [125]Noelle-Neumann,E. 2010. The Spiral of Silence A Theory of Public Opinion. Journal of Communication,24(2),43-51. [126]Savigny,H. 2002. Public opinion,political communication and the internet. Politics,22(1),1-8. [127]Schulz,A.,& Roessler,P. 2012. The spiral of silence and the Internet:Selection of online content and the perception of the public opinion climate in computer-mediated communication environments. International Journal of Public Opinion Research,24(3),346-367. [128]Shi,J.,Kapucu,N.,Zhu,Z.,Guo,X.,& Haupt,B. 2017. Assessing risk communication in social media for crisis prevention:A social network analysis of microblog. Journal of Homeland Security and Emergency Management,14(1),1-16. [129]Sturges,D. L.,Carrell,B. J.,Newsom,D. A.,& Barrera,M. 1991. Crisis communication management:The public opinion node and its relationship to environmental nimbus. SAM Advanced Management Journal,56(3),22. [130]Weber,L. M.,Loumakis,A.,& Bergman,J. 2003. Who participates and why?An analysis of citizens on the Internet and the mass public. Social Science Computer Review,21(1),26-42. [131]Woo-Young,C. 2005. Online civic participation,and political empowerment:Online media and public opinion formation in Korea. Media,Culture & Society,27(6),925-935. [132]蔡益群,2016,《规划性政治:中国国家治理的中轴逻辑》,《学术界》第1期。 [133]曹正汉,2014,《统治风险与地方分权关于中国国家治理的三种理论及其比较》,《社会》第6期。 [134]崔晶,2015,《从“后院”抗争到公众参与——对城市化进程中邻避抗争研究的反思》,《武汉大学学报》(哲学社会科学版)第5期。 [135]丁俊杰、张树庭,2010,《网络舆情与突发公共事件危机管理经典案例》,中共中央党校出版社。 [136]冯仕政,2016,《社会冲突、国家治理与“群体性事件”概念的演生》,《社会科学文摘》第1期。 [137]顾丽梅,2011,《网络参与与政府治理角色变迁之反思》,《浙江社会科学》第1期。 [138]国艳霞、姜志敏,2015,《公民网络参与对我国公共政策制定过程的影响》,《社会科学》第2期。 [139]何显明,2013,《政府转型与现代国家治理体系的建构——60年来政府体制演变的内在逻辑》,《浙江社会科学》第6期。 [140]康伟,2012,《基于SNA的突发事件网络舆情关键节点识别——以“7·23动车事故”为例》,《公共管理学报》第3期。 [141]莱纳·温特、杨玲,2011,《民主参与、能动性和生活的技术形式——文化研究、数位媒介和民主进程》,《文化研究》第11期。 [142]李弼程、林琛、郭志刚,2010,《突发事件网络舆情研究探讨》,《情报杂志》第7期。 [143]李丁、张华静、刘怡君,2015,《公众对环境保护的网络参与研究——以PX项目的网络舆论演化为例》,《中国行政管理》第1期。 [144]刘淑妍、朱德米,2015,《当前中国公共决策中公民参与的制度建设与评价研究》,《中国行政管理》第6期。 [145]彭勃、张振洋,2015,《国家治理的模式转换与逻辑演变——以环境卫生整治为例》,《浙江社会科学》第3期。 [146]钱颖、张楠、赵来军、钟永光,2012,《微博舆情传播规律研究》,《情报学报》第12期。 [147]石彭辉,2013,《基于社会网络分析的网络舆情实证研究》,《现代情报》第2期。 [148]史普原,2015,《科层为体、项目为用:一个中央项目运作的组织探讨》,《社会》第5期。 [149]史普原,2016,《政府组织间的权责配置——兼论“项目制”》,《社会学研究》第2期。 [150]魏娜、袁博,2009,《城市公共政策制定中的公民网络参与》,《中国行政管理》第3期。 [151]杨庆国、陈敬良、甘露,2016,《社会危机事件网络微博集群行为意向研究》,《公共管理学报》第1期。 [152]曾莉、李佳源、李民政,2015,《公共服务绩效评价中公众参与的效度研究——来自z市基层警察服务的实证分析》,《管理评论》第3期。 [153]张紧跟、叶旭,2018,《邻避冲突何以协商治理——以广东茂名PX事件为例》,《中国地质大学学报》(社会科学版)第5期。 [154]赵金楼、成俊会,2015,《基于SNA的突发事件微博舆情传播网络结构分析——以“4·20四川雅安地震”为例》,《管理评论》第1期。 [155]赵燕菁,2015,《公众参与:概念·悖论·出路》,《北京规划建设》第5期。 [156]周葆华,2011,《突发公共事件中的媒体接触、公众参与与政治效能——以“厦门PX事件”为例的经验研究》,《开放时代》第5期。 [157]周恩毅、胡金荣,2014,《网络公民参与:政策网络理论的分析框架》,《中国行政管理》第11期。 [158]周静,2014,《网民政治参与非理性表达及其规制》,《人民论坛》第8期。 [159]周黎安,2014,《行政发包制》,《社会》第6期。 [160]周雪光,2011,《权威体制与有效治理:当代中国国家治理的制度逻辑》,《开放时代》第10期。 [161]周雪光、练宏,2012,《中国政府的治理模式:一个“控制权”理论》,《社会学研究》第5期。 [162]朱正威、石佳,2013,《重大工程项目中风险感知差异形成机理研究——基于SNA的个案分析》,《中国行政管理》第11期。 [163]Bardhan,P.,2002,Decentralization and Local Governance in Developing Countries:A Comparative Perspective. Boston:The MIT Press. [164]Chadwick,A.,2007,Internet Politics. States,Citizens and New Communication Technologies. Public Administration (4). [165]Ferber,P.,F. Foltz,& Pugliese,R.,2005,The Internet and Public Participation:State Legislature Web Sites and the Many Definitions of Interactivity. Bulletin of Science,Technology & Society (1). [166]Grano,S. A.,2016,China’s Changing Environmental Governance:Enforcement,Compliance and Conflict Resolution Mechanisms for Public Participation. China Information (2). [167]Hoelig,S.,2016,Social Participation in Online News Usage in Europe and Its Underlying Causes:Individual versus Structural Factors. European Journal of Communication (4). [168]King,G.,Pan,J. & Roberts,M. E.,2013,How Censorship in China allows Government Criticism but Silences Collective Expression. American Political Science Review(2). [169]Leibold,J.,2011,Blogging Alone:China,the Internet,and the Democratic Illusion?The Journal of Asian Studies (4). [170]Michels,A.,2005,Innovations in Democratic Governance:How Does Citizen Participation Contribute to a Better Democracy?International Review of Administrative Sciences (2). [171]Pedersen1,K. H. & Johannsen,L.,2013,Where and How You Sit:How Civil Servants View Citizens’ Participation. Administration & Society (1). [172]Pierre,J.,A. Røiseland,B. Peters,G. & Gustavsen,A.,2017,Comparing Local Politicians’ and Bureaucrats’ Assessments of Democratic Participation:The cases of Norway and Sweden. International Review of Administrative Sciences (4). [173]Vob,J. P. Amelung,N.,2016,Innovating Public Participation Methods:Technoscientization and Reflexive Engagement. Social Studies of Science (5). [174]Watson,S.,2015,Does Welfare Conditionality Reduce Democratic Participation?Comparative Political Studies (2). [175]Wei,J. C.,Bu,B. & Liang,L.,2012,Estimating the Diffusion Models of Crisis Information in Micro-blog. Journal of Informetrics (4). [176]Xia,Z. Y.,Yu,Q. & Wang,L.,2012,The Public Crisis Management in Micro-blogging Environment:Take the Case of Dealing with Governmental Affairs via Micro-blogs in China. Advances in Intelligent and Soft Computing(4). [177]陈涛、董艳哲、马亮、梅冬芳、张锐昕、王少辉、杨道玲、于跃、张毅、郑磊、郑跃平,2016,《推进“互联网+政务服务”提升政府服务与社会治理能力》,《电子政务》第8期。 [178]陈则谦,2015,《中国移动政务App客户端的典型问题分析》,《电子政务》第3期。 [179]丁明华,2014,《政府App:移动电子政务发展模式新思路》,《商业经济研究》第12期。 [180]董煜、王光荣、刘利亚,2014,《移动公共服务创新的影响因素分析与启示——以上海市闸北区移动就业服务为例》,《电子政务》第1期。 [181]高荣,2016,《服务型政府建设背景下我国移动政务发展探究》,《天津行政学院学报》第2期。 [182]郭俊华、朱多刚,2015,《基于信任的移动政务服务用户采纳模型与实证分析》,《软科学》第12期。 [183]靳小平、海峰,2018,《我国移动政务的驱动要素、存在问题及发展对策》,《中国社会科学院研究生院学报》第4期。 [184]李金兆、董亮、简青,2015,《网络社会与行政生态变革下的政务服务研究》,《电子政务》第5期。 [185]李磊,2017,《习近平新科技革命观论析》,《社会主义研究》第2期。 [186]李重照、刘新萍,2014,《中国省级移动政务平台建设现状研究:从WAP到App》,《电子政务》第11期。 [187]刘利、成栋、苏欣,2016,《移动政务档案信息服务平台的用户使用意愿研究——基于 UTAUT 模型》,《山西档案》第6期。 [188]宋刚、刘建敏、陈泓洁,2015,《执法城管通移动应用服务平台设计与应用》,《电子政务》第8期。 [189]王芳、王俊平,2012,《移动政务利益相关者研究》,《电子政务》第8期。 [190]王长林、陆振华、冯玉强,2011,《后采纳阶段移动政务的持续使用——基于任务-技术匹配理论的实证分析》,《情报杂志》第10期。 [191]杨雅芬,2012,《基于用户需求的移动政务研究》,《情报理论与实践》第2期。 [192]易兰丽、黄梅银、田红红,2019,《美国移动政务建设及其对我国的启示》,《电子政务》第3期。 [193]约瑟夫·熊彼特,1991,《经济发展理论:对利润、资本结构、信息和经济周期的考察》,何畏、易家祥等译,北京:商务印书馆。 [194]张尚礼、姚峥,2012,《移动电子政务平台建设研究》,《电子政务》第7期。 [195]赵金旭、孟天广,2019,《科技革新与治理转型:移动政务应用与智能化社会治理》,《电子政务》第5期。 [196]赵蓉,2008,《移动政务关键成功因素研究》,《上海行政学院学报》第5期。 [197]赵玉攀、杨兰蓉,2015,《公众采纳政务App影响因素及实证研究》,《情报杂志》第7期。 [198]郑跃平、黄博涵,2016,《“互联网+政务”报告(2016)——移动政务的现状与未来》,《电子政务》第9期。 [199]郑跃平、赵金旭,2016《公众政务客户端的使用及影响因素探究——基于我国一线城市的调查》,《公共行政评论》第6期。 [200]周顶、张毅、张玉婷,2011,《香港移动政务模式研究》,《情报理论与实践》第12期。 [201]周沛、马静、徐晓林,2012,《移动电子政务公众采纳影响因素的实证研究》,《图书情报工作》第5期。 [202]Abdelghaffar,H.,& Magdy,Y. 2012. The adoption of mobile government services in developing countries:the case of Egypt. International Journal of Information and Communication Technology Research,2(4):333-341. [203]Abramowicz,W.,Bassara,A.,Filipowska,A.,et al. 2006. Mobility implications for m-government platform design. Cybernetics and Systems:An International Journal,37(2-3):119-135. [204]Alhadidi,A.,& Rezgui,Y. 2010. Adoption and diffusion of m-government:Challenges and future directions for research. Working Conference on Virtual Enterprises:88-94. [205]Alomari,M,A.,& Elrehail,H,H. 2013. Mobile-government:challenges and opportunities Jordan as case study. International Journal of Business and Social Science,4(12). [206]Aloudat,A.,& Michael,K. 2011. Toward the regulation of ubiquitous mobile government:a case study on location-based emergency services in Australia. Electronic Commerce Research,11(1):31-74. [207]Alrowili,T,F.,Alotaibi,M,B.,& Alharbi,M,S. 2015. Predicting citizens’ acceptance of m-government services in Saudi Arabia an empirical investigation. IEEE 2015 9th Annual IEEE International Systems Conference:627-633. [208]Amailef,K.,& Lu,J. 2013. Ontology-supported case-based reasoning Approach for intelligent m-government emergency response services. Elsevier Science Publishers B. V.:79-97. [209]Arazyan,H.,& Zálešák M. 2002. M-Government:Definition and Perspectives. http://www. developmentgateway. org/download/143909/mGov_Interview_2. doc. [210]Bakar,A.,Suriana,N.,Rahman,A,A.,et al. 2015. The implementation of Malaysian m-government services. Advanced Science Letters,21(5):1122-1126. [211]Bertot,J,C.,Jaeger,P,T.,Grimes,J,M. 2010. Using ICTs to create a culture of transparency:e-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly,27(3):264-271. [212]Bilkova,R.,& Kralova,A. 2017. Adoption model of m-government services. 2017 International Conference on Information and Digital TechnologiesIDT),52-55. [213]Borins,S,F.,Kernaghan,K.,Bontis,N. 2007. Digital State at the Leading Edge. University of Toronto Press,6. [214]Chen,Z,J.,Vogel,D.,Wang,Z,H. 2016. How to satisfy citizens?Using mobile government to reengineer fair government processes. Decision Support Systems,82:47-57. [215]Choi,H.,Kim,Y.,Kim,J. 2011. Driving factors of post adoption behavior in mobile data services. Journal of Business Research,64(11):1212-1217. [216]Commonwealth Telecommunications Organization. 2002,E-government for development information Exchange Project Website. http://www.egov4dev.org. [217]Davis,F,D. 1989. Perceived usefulness,perceived ease of use,and user acceptance of information technology. MIS Quarterly,319-340. [218]ElKiki,& Lawrence. 2008. Mobile user needs:efficient transactions. International Conference on Information Technology:New Generations. Las Vegas:IEEE Computer Society,975-981. [219]ElKiki,T. 2007. M-government:a reality check. International Conference on the Management of Mobile Business. Las Vegas:IEEE Computer Society,37. [220]Eom,S,J. & Kim,J,H. 2014. The adoption of public smartphone Applications in Korea:empirical analysis on maturity level and influential factors. Government Information Quarterly,31:S26-S36. [221]Hollifield,C,A.,& Donnermeyer,J,F. 2003. Creating demand:influencing information technology diffusion in rural communities. Government Information Quarterly,20(2):135-150. [222]Hung,S,Y.,Chang,C,M. & Kuo,S,R. 2013. User acceptance of mobile e-government services:an empirical study. Government Information Quarterly,30(1):33-44. [223]Karadimas,N,V.,Papatzelou,K.,Papantoniou,A,N. 2008. M-government services in Greece. 22nd European Conference on Modelling and Simulation,71-74. [224]Kernaghan,K. 2013. Changing channels:managing channel integration and migration in public organizations. Canadian Public Administration,56(1):121-141. [225]Kiki,T,E.,& Lawrence,E. 2006. Government as a mobile enterprise:real-time,ubiquitous government. Proceedings of the Third International Conference on Information Technology:New GenerationsITNG). Las Vegas,Nevada:IEEE Computer Society,320-327. [226]Kim,Y.,Yoon,J.,Park,S.,et al. 2004. Architecture for implementing the mobile government services in Korea. Heidelberg:Springer,601-612. [227]Kumar,M.,Hanumanth,Appa,M.,Reddy,B,L. 2008. Security issues in m-government. International Journal of Electronic Security & Digital Forensics,1(4):265-273. [228]Kushchu,I.,& Kuscu,H. 2003. From e-government to m-government:facing the inevitable. The 3rd European Conference on e-Government. MCIL Trinity College Dublin Ireland,253-260. [229]Lee,G.,& Kwak,Y,H. 2012. An open government maturity model for social media-based public engagement. Government Information Quarterly,29(4):492-503. [230]Lee,S,M.,Tan,X.,Trimi,S. 2006. M-government,from rhetoric to reality:learning from leading countries. Electronic Government an International Journal,3(2):113-126. [231]Liu,S,M.,& Yuan,Q. 2015. The evolution of information and communication technology in public administration. Public Administration and Development,35(2):140-151. [232]Liu,Y.,Li,H.,Kostakos,V.,et al. 2014. An empirical investigation of mobile government adoption in rural China:a case study in Zhejiang province. Government Information Quarterly,31(3):432-442. [233]Madden,G.,Bohlin,E.,Oniki,H.,et al. 2013. Potential demand for m-government services in Japan. Applied Economics Letters,20(8):732-736. [234]Melkers,J.,& Willoughby,K. 2005. Models of performance-measurement use in local governments:understanding budgeting,communication,and lasting effects. Public Administration Review,65(2):180-190. [235]Mengistu,Zo,H.,Rho,J,J. 2009. M-government:opportunities and challenges to deliver mobile government services in developing countries. Fourth International Conference on Computer Sciences & Convergence Information Technology. Las Vegas:IEEE Computer Society,1445-1450. [236]Misuraca,G,C. 2013. E-government 2015:exploring m-government scenarios,between ICT-driven experiments and citizen-centric implications. Foresight for Dynamic Organisations in Unstable Environments. Routledge,2013:131-148. [237]Misuraca,G.,P,Rossel.,M,Finger. 2006. Governance with and of ICTs:the need for new institutional design in a changing world. eGov:Magazine 2,no. 5. [238]Moon,M,J. 2004. From e-government to m-government?Emerging practices in the use of mobile technology by state governments. IBM Center for the Business of Government. [239]Mtingwi,J,E. 2015. Mobile government in African least developed countries (LDCs):proposed implementing framework. 2015 IST-Africa Conference. IEEE,1-14. [240]Ntaliani,M.,Costopoulou,C.,Karetsos,S. 2008. Mobile government:a challenge for agriculture. Government Information Quarterly,25(4):699-716. [241]Ochara,N,M.,& Mawela,T. 2015. Enabling social sustainability of e-participation through mobile technology. Information Technology for Development,21(2):205-228. [242]Ogunleye,O,S.,& Van Belle,J,P. 2014. Exploring the success,failure and factors influencing m-government implementation in developing countries. 2014 IST-Africa Conference Proceedings. IEEE,1-10. [243]Ojo,A.,Janowski,T.,Awotwi,J. 2013. Enabling development through governance and mobile technology. Government Information Quarterly,30:S32-S45. [244]Orlikowski,W,J.,& Gash,D,C. 1994. Technological frames:making sense of information technology in organizations. ACM Transactions on Information SystemsTOIS),12(2):174-207. [245]Phusavat,K.,Anussornnitisarn,P.,Helo,P.,et al. 2009. Performance measurement:roles and challenges. Industrial Management & Data Systems,109(5):646-664. [246]Pops,G,M.,& Pavlak,T,J. 1991. The case for justice:strengthening decision making and policy in public administration. [247]Rannu,R.,Saksing,S.,Mahlakõiv,T. 2010. Mobile government:2010 and beyond:white paper. http://www.mobisolutions.com. [248]Rodrigues,H.,Ariza,C.,Pascoe,J. 2005. On the development of an open platform for m-government services. IFIP Working Conference on Mobile Information Systems. Boston,MA:Springer,79-90. [249]Roy,J. 2014. Cloud computing and Gov 2.0:traditionalism or transformation across the Canadian public sector?International Journal of Public Administration in the Digital AgeIJPADA),1(1):74-90. [250]Sareen,M.,Punia,D,K.,Chanana,L. 2013. Exploring factors affecting use of mobile government services in India. Problems and Perspectives in Management,11(4):86-93. [251]Schlæger,J. 2011. The role of m-government in Western China development. Mobile information communication technologies adoption in developing countries:Effects and implications. IGI Global,117-133. [252]Serra,L,C.,Carvalho,L,P.,Ferreira,L,P.,et al. 2015. Accessibility evaluation of e-government mobile Applications in Brazil. Procedia Computer Science,67:348-357. [253]Shareef,M,A.,Archer,N.,Dwivedi,Y,K. 2012. Examining adoption behavior of mobile government. Journal of Computer Information Systems,53(2):39-49. [254]Shareef,M,A.,Kumar,V.,Kumar,U.,et al. 2011. E-Government adoption model (GAM):differing service maturity levels. Government Information Quarterly,28(1):17-35. [255]Sharma,S,K.,Gupta,J,N,D. 2004. Web services architecture for m-government:issues and challenges. Electronic Government An International Journal,1(4):462-474. [256]Singh,A,K.,& Sahu,R. 2008. Integrating internet,telephones,and call centers for delivering better quality e-governance to all citizens. Government Information Quarterly,25(3):477-490. [257]Snellen,I.,& Thaens,M. 2008. From e-government to m-government:towards a new paradigm in public administration. The Promotion Seminars-Administrative Innovation,International Context and Growth. Bologna,SPISA:Erasmus University,Rotterdam,1-34. [258]Tat-Kei,Ho,A. 2002. Reinventing local governments and the e-government initiative. Public Administration Review,62(4):434-444. [259]Tolbert,C,J.,& Mossberger,K. 2006. The effects of e-government on trust and confidence in government. Public Administration Review,66(3):354-369. [260]Tornatzky,L,G.,Eveland,J,D.,Boylan,M,G.,et al. 1983. The process of technological innovation:reviewing the literature. [261]Trimi,S.,& Sheng,H. 2008. Emerging trends in m-government. ACM,53-58. [262]Vogel,Doug.,Chen,Zhenjiao.,Bi,Qingqing.,et al. 2010. M-government in China:observations and reflections. 16th Americas Conference on Information Systems. Lima,Peru,197. [263]Wang,C. 2014. Antecedents and consequences of perceived value in mobile government continuance use:an empirical research in China. Computers in Human Behavior,34:140-147. [264]Wirtz,B,W.,& Birkmeyer,S. 2018. Mobile government services:an empirical analysis of mobile government attractiveness. International Journal of Public Administration,41(16):1385-1395. [265]Wu,H.,Ozok,A,A.,Gurses,A,P.,et al. 2009. User aspects of electronic and mobile government:results from a review of current research. Electronic Government,an International Journal,6(3):233-251. [266]Yu,Y.,& Qin,X. 2011. The cases analysis on study of innovation mode of rural informatization service in China. 2011 Third International Conference on Multimedia Information Networking and Security. IEEE,210-213. [267]陈灿灿,2013,《无缝隙政府理论视角下移动政务的应用研究》,华中师范大学硕士学位论文。 [268]陈则谦,2015,《中国移动政务APP客户端的典型问题分析》,《电子政务》第3期。 [269]程吟,2016,《基于无缝隙政府理论的移动政务发展研究》,南京大学硕士学位论文。 [270]高荣,2016,《服务型政府建设背景下我国移动政务发展探究》,《天津行政学院学报》第2期。 [271]国务院办公厅,2018,《关于印发进一步深化“互联网+政务服务”推进政务服务“一网、一门、一次”改革实施方案的通知》,http://www.gov.cn/zhengce/content/2018-06/22/content_5300516.htm。 [272]国务院,2018,《关于加快推进全国一体化在线政务服务平台建设的指导意见》,http://www.gov.cn/zhengce/content/2018-07/31/content_5310 797. htm。 [273]拉塞尔·M.林登,2002,《无缝隙政府——公共部门再造指南》,北京:中国人民大学出版社。 [274]刘淑华、詹华、袁千里、武明戈,2011,《移动政务与中国城市治理》,《电子政务》第6期。 [275]人民网,2018,《中国移动互联网发展报告(2018)》,http://media.people.com. cn/n1/2018/0620/c120837-30068627.html。 [276]王芳菲,2017,《问题与应对:我国政务客户端的发展研究》,《现代传播(中国传媒大学学报)》第1期。 [277]王丽颖、王花蕾,2017,《国外“移动政府”建设经验及对我国的启示》,《信息化建设》第10期。 [278]王锐、郑跃平、赵金旭,2017,《移动政务的兴起、现状及未来》,《智慧城市评论》第2期。 [279]薛万庆、谢明荣,2015《服务型政府视角下政务APP的发展现状与策略思考》,《电子政务》第3期。 [280]闫新月、蔡晶波,2017,《我国移动政务的发展现状及对策研究》,《中国管理信息化》第16期。 [281]郑跃平、黄博涵,2016,《“互联网+政务”报告(2016)——移动政务的现状与未来》,《电子政务》第9期。 [282]郑跃平、马亮、孙宗峰,2018,《移动政务的发展和扩散——基于空间视角的解释与分析》,《公共管理学报》第2期。 [283]郑跃平、赵金旭,2016,《公众政务客户端的使用及影响因素探究——基于我国一线城市的调查》,《公共行政评论》第6期。 [284]中国互联网络信息中心,2018,《第43次中国互联网络发展状况统计报告》,http://www.cnnic.net.cn/hlwfzyj/hlwxzbg/hlwtjbg/201902/t20190228_70645.htm。 [285]周斌,2005,《客户关系管理对电子政务的借鉴》,《同济大学学报(社会科学版)》第4期。 [286]朱娟娟,2018,《政务客户端的问题与发展策略》,《青年记者》第2期。 [287]Abdelghaffar,H.,& Magdy,Y. 2012. The adoption of mobile government services in developing countries:The case of Egypt. International Journal of Information and Communication Technology Research,2(4). [288]Ajzen,I.,& Fishbein,M. 1980. Understanding attitudes and predicting social behaviour. https://pdfs.semanticscholar.org/0e84/1ed289a3cf9b9a799da4b344bd9397 542c2e. pdf. [289]Ajzen,I. 1991. The theory of planned behavior. Organizational Behavior and Human Decision processes,50(2):179-211. [290]Aloudat,A.,& Michael,K. 2011. Toward the regulation of ubiquitous mobile government:A case study on location-based emergency services in Australia. Electronic Commerce Research,11(1):31-74. [291]Arazyan,H. 2002. M-Government:Definition and Perspectives. http://www.developmentgateway.org/download/143909/mGov_Interview_2.doc. [292]Bhattacherjee,A. 2001. Understanding information systems continuance:an expectation-confirmation model. MIS Quarterly,351-370. [293]Davis,F.,D. 1989. Perceived usefulness,perceived ease of use,and user acceptance of information technology. MIS Quarterly,319-340. [294]Eom,S.,J.,& Kim,J.,H. 2014. The adoption of public smartphone applications in Korea:Empirical analysis on maturity level and influential factors. Government Information Quarterly,31:S26-S36. [295]Halewood,N.,J.,Surya,P. 2012. Mobilizing the agricultural value chain. Chapter 2 in Information and Communications for Development. [296]Houston,D. 2006. Mobile Governance. Juniper Research White Paper. [297]Hung,S.,Y.,Chang,C.,M. & Kuo,S.,R. 2013. User acceptance of mobile e-government services:An empirical study. Government Information Quarterly,30(1):33-44. [298]Ionescu,L.,Lǎzǎroiu,G. & Şerban,S. 2013. A theory of the availability and level of consumer protection in online and mobile payments for public economic services. Amfiteatru Economic,15(34):369-384. [299]Kim,Y.,Yoon,J.,Park,S.,et al. 2004. Architecture for Implementing the Mobile Government Services in Korea. Lecture Notes in Computer Science. [300]Kushchu,I.,& Kuscu,H. 2003. From E-government to M-government:Facing the Inevitable. Proceedings of the 3rd European Conference on E-Government,1-13. Retrieved from http://citeseerx.ist.psu.edu. [301]Liu,Y.,Li,H.,Kostakos,V.,et al. 2014. An empirical investigation of mobile government adoption in rural China:A case study in Zhejiang province. Government Information Quarterly,31(3):432-442. [302]Lorenzi,D.,Vaidya,J.,Chun,S.,et al. 2014. Enhancing the government service experience through QR codes on mobile platforms. Government Information Quarterly,31(1):6-16. [303]Madden,G.,Bohlin,E.,Oniki,H.,et al. 2013. Potential demand for m-government services in Japan. Applied Economics Letters,20(8):732-736. [304]Misuraca.,Gianluca,C. 2009. e-Government 2015:exploring m-government scenarios,between ICT-driven experiments and citizen-centric implications. Technology Analysis & Strategic Management,21(3):407-424. [305]Naqvi S J,& Al-Shihi H. 2009. M-government services initiatives in Oman. Issues in Informing Science & Information Technology,6:817-824. [306]Ntaliani,M.,Costopoulou,C.,& Karetsos,S. 2008. Mobile government:A challenge for agriculture. Government Information Quarterly,25(4):699-716. [307]Olanrewaju,O.,M. 2013. Mobile Government Framework-A Step Towards Implementation of Mobile Government in Nigeria. China Economic Review,6(1):91-104. [308]Östberg,O. 2003. A Swedish View on Mobile Government. Proceedings of International Symposium on E-& M-Government,Seoul,Korea. [309]Popescu,G.,H. 2014. The influence of gender inequalities on economic outcomes. Journal of Research in Gender Studies,4(1):1056-1061. [310]Scholl,H.,J.,J. 2005. The mobility paradigm in government theory and practice:A strategic framework. Euro mGov. [311]Sharma,S.,K. 2004. Web services architecture for m-government:issues and challenges. Electronic Government An International Journal,1(4):462-474. [312]Susanto,T.,D.,Goodwin,R. 2013. User acceptance of SMS-based e-government services:Differences between adopters and non-adopters. Government Information Quarterly,30(4):486-497. [313]Trimi,S.,& Sheng,H. 2008. Emerging Trends in M-government. Communications of the ACM,51(5):53-58 [314]Vincent,J.,& Harris,L. 2008 EFFECTIVE USE OF MOBILE COMMUNICATIONS IN E-GOVERNMENT:How do we reach the tipping point?Information Communication & Society,11(3):395-413. [315]Yixiao,L.,Shuiqing,Y.,Yuangao,C.,et al. 2018. Effects of perceived online-offline integration and internet censorship on mobile government microblogging service continuance:A gratification perspective. Government Information Quarterly,35:588-598. [316]蔡立辉,2003,《西方国家政府绩效评估的理念及其启示》,《清华大学学报》(哲学社会科学版)第1期。 [317]陈忆金、曹树金,2013,《民众对政务网站信息公开与政务服务的需求与满意度分析》,《图书情报工作》第6期。 [318]陈则谦,2015,《中国移动政务App客户端的典型问题分析》,《电子政务》第3期。 [319]陈则谦、刘坤,2017,《地方政府政务App的可用性调查与分析——以河北省为例》,《电子政务》第3期。 [320]龚佳颖、钟杨,2017,《公共服务满意度及其影响因素研究——基于2015年上海17个区县调查的实证分析》,《行政论坛》第1期。 [321]国家图书馆研究院,2019,中国互联网络信息中心发布第43次《中国互联网络发展状况统计报告》,《国家图书馆学刊》第2期。 [322]纪江明,2016,《我国城市公共服务公众满意度熵权TOPSIS指数及影响因素研究》,中国社会科学出版社。 [323]纪江明、胡伟,2015,《我国城市公共交通公众满意度的影响因素研究——基于“2012连氏中国城市公共服务质量调查”的实证分析》,《软科学》第6期。 [324]林挺进,2011,《中国城市公共教育服务满意度的影响因素研究——基于HLM模型的定量分析》,《复旦教育论坛》第4期。 [325]陆晶婧,2014,《2014年中国社会学年会“社会治理与满意度测评”论坛论文集》,武汉。 [326]王硕霞、骆永民,2004,《城乡基本公共服务满意度现状及影响因素研究》,《安徽工业大学学报》(社会科学版)第1期。 [327]吴建南、黄加伟、张萌,2006,《构建公共部门公众满意度测评模型的实证分析》,《甘肃行政学院学报》第3期。 [328]薛万庆、谢明荣,2015,《服务型政府视角下政务app的发展现状与策略思考》,《电子政务》第3期。 [329]杨道田,2011,《公民满意度指数模型研究》,北京:经济管理出版社。 [330]杨道田,2012,《当代中国公民满意度研究的进展与评价》,《云南行政学院学报》第11期。 [331]张光进、龙朝双,2007,《公众满意结构的初步研究》,《中国地质大学学报》(社会科学版)第2期。 [332]张育英、明承瀚、陈涛,2016,《行政审批服务质量与用户满意度的实证研究》,《中国行政管理》第1期。 [333]赵大海、胡伟,2014,《中国大城市公共服务公众满意度的测评与政策建议》,《上海行政学院学报》第1期。 [334]郑方辉、王绯,2008,《地方政府整体绩效评价中的公众满意度研究:以2007年广东21个地级以上市为例》,《广东社会科学》第1期。 [335]郑跃平、赵金旭,2016,《公众政务客户端的使用及影响因素探究——基于我国一线城市的调查》,《公共行政评论》第6期。 [336]中国信息通信研究院,2017,《政务服务移动APP发展状况研究报告》,搜狐网:https://www.sohu.com/a/212876994_735021。 [337]中山大学数字治理研究中心,2018,《移动政务服务报告(2018)——重构与智慧》,搜狐网:https://www.sohu.com/a/285566853_686932。 [338]朱国玮、郑培,2010,《服务型政府公众满意度测评理论与实践》,北京:科学出版社。 [339]邹凯、左珊、陈旸、蒋知义,2016,《基于网络舆情的政府信息服务公众满意度评价研究》,《情报科学》第2期。 [340]Abdelghaffar,H.,& Magdy,Y.,2012,The adoption of mobile government services in developing countries:The case of Egypt. International Journal of Information and Communication Technology Research,2(4). [341]Alanezi,M. A.,Kamil,A.,& Basri,S.,2010,A proposed instrument dimensions for measuring e-government service quality. International Journal of u-and e-Service,3(4). [342]Alawneh,A.,Al-Refai,H.,& Batiha,K.,2013,Measuring user satisfaction from e-Government services:Lessons from Jordan. Government Information Quarterly,30(3),277-288. [343]Al-Hubaishi,H. S.,Ahmad,S. Z.,& Hussain,M.,2018,Assessing m-Government Application Service Quality and Customer Satisfaction. Journal of Relationship Marketing,17(3),229-255. [344]Anderson,R.,2001,Why information security is hard-an economic perspective. In Seventeenth Annual Computer Security Applications Conference(pp. 358-365). IEEE. [345]Batini,C.,Viscusi,G.,& Cherubini,D.,2009,GovQual:A quality driven methodology for E-Government project planning. Government Information Quarterly,26(1),106-117. [346]Chang,C. C.,2015,Exploring mobile application customer loyalty:The moderating effect of use contexts. Telecommunications Policy,39(8),678-690. [347]Chen,Y. C.,2010,Citizen-centric e-government services:Understanding integrated citizen service information systems. Social Science Computer Review,28(4),427-442. [348]DeLone,W. H.,& McLean,E. R.,1992,Information systems success:The quest for the dependent variable. Information Systems Research,3(1),60-95. [349]DeLone,W. H.,& McLean,E. R.,2003,The DeLone and McLean model of information systems success:a ten-year update. Journal of Management Information Systems,19(4),9-30. [350]Floropoulos,J.,Spathis,C.,Halvatzis,D.,& Tsipouridou,M. (2010). Measuring the success of the Greek taxation information system. International Journal of Information Management,30(1),47-56. [351]Fornell,C.,Johnson,M. D.,Anderson,E. W.,Cha,J.,& Bryant,B. E.,1996,The American customer satisfaction index:nature,purpose,and findings. Journal of Marketing,60(4),7-18. [352]Giese,J. L.,& Cote,J. A.,2000,Defining consumer satisfaction. Academy of Marketing Science Review,1(1),1-22. [353]Hsiao,C. H.,Chang,J. J.,& Tang,K. Y.,2016,Exploring the influential factors in continuance usage of mobile social Apps:Satisfaction,habit,and customer value perspectives. Telematics and Informatics,33(2),342-355. [354]Jang,C. L.,2010,Measuring electronic government procurement success and testing for the moderating effect of computer self-efficacy. International Journal of Digital Content Technology and its Applications,4(3),224-232. [355]Kaisara,G.,& Pather,S.,2011,The e-Government evaluation challenge:A South African Batho Pele-aligned service quality approach. Government Information Quarterly,28(2),211-221. [356]Kettinger,W. J.,& Lee,C. C.,1994,Perceived service quality and user satisfaction with the information services function. Decision Sciences,25(5-6),737-766. [357]Kim,T. H.,Im,K. H.,& Park,S. C.,2005,Intelligent measuring and improving model for customer satisfaction level in e-government. In International Conference on Electronic Government (pp. 38-48). Springer,Berlin,Heidelberg. [358]Oliver,R. L.,1980,A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research,17(4),460-469. [359]Osborne,D.,& Gaebler. T. 1992,Reinventing Government:How the Entrepreneurial Spirit Is Transforming the Public Sector. New York:Addision-wesley Publishing Co. [360]Osman,I. H.,Anouze,A. L.,Irani,Z.,Al-Ayoubi,B.,Lee,H.,Balcı,A.,… & Weerakkody,V.,2014,COBRA framework to evaluate e-government services:A citizen-centric perspective. Government Information Quarterly,31(2),243-256. [361]Papadomichelaki,X.,& Mentzas,G.,2009,A multiple-item scale for assessing e-government service quality. In International Conference on Electronic Government (pp. 163-175). Springer,Berlin,Heidelberg. [362]Papadomichelaki,X.,Magoutas,B.,Halaris,C.,Apostolou,D.,& Mentzas,G.,2006,A review of quality dimensions in e-government services. In International Conference on Electronic Government (pp. 128-138). Springer,Berlin,Heidelberg. [363]Parasuraman,A.,Zeithaml,V. A.,& Berry,L. L.,1988,Servqual:A multiple-item scale for measuring consumer perc. Journal of Retailing,64(1),12. [364]Petter,S.,DeLone,W.,& McLean,E.,2008,Measuring information systems success:models,dimensions,measures,and interrelationships. European Journal of Information Systems,17(3),236-263. [365]Rotchanakitumnuai,S.,2008,Measuring e-government service value with the E-GOVSQUAL-RISK model. Business Process Management Journal,14(5),724-737. [366]Verdegem,P.,& Verleye,G.,2009,User-centered E-Government in practice:A comprehensive model for measuring user satisfaction. Government Information Quarterly,26(3),487-497. [367]Wang,Y. S.,& Liao,Y. W.,2008,Assessing eGovernment systems success:A validation of the DeLone and McLean model of information systems success. Government Information Quarterly,25(4),717-733. [368]艾磊、赵辉,2015,《基于知识的推荐系统用户交互模型研究》,《软件导刊》第3期。 [369]陈天祥、宁静,2010,《社会建设绩效测量:一项公民满意度调查》,《中山大学学报》(社会科学版)第2期。 [370]冯雪卉,2011,《地方政府政务服务窗口工作人员服务能力提升研究》,湘潭大学硕士学位论文。 [371]韩军、刘学芝,2019,《基于超效率DEA的公共文化服务供给效率及其影响因素研究》,《宏观经济研究》第2期。 [372]何华兵,2012,《基本公共服务均等化满意度测评体系的建构与应用》,《中国行政管理》第11期。 [373]黄丽娟,2008,《电子政务环境下的政民互动途径研究》,华中师范大学硕士学位论文。 [374]贾奇凡、尹泽轩、周洁,2018,《行为公共管理学视角下公众的政府满意度:概念、测量及影响因素》,《公共行政评论》第11期。 [375]蒋硕亮、潘玉志,2018,《大城市民生政策公民满意度指数及其影响因素分析》,《统计与决策》第13期。 [376]焦李然,2014,《基于个体差异的政府服务质量公众满意度研究》,兰州大学硕士学位论文。 [377]廖敏慧、严中华、廖敏珍,2015,《政府网站公众接受度影响因素的实证研究》,《电子政务》第3期。 [378]李胜会、熊璨,2016,《地方政府社会保障财政支出效率与满意度研究》,《中国行政管理》第2期。 [379]李文彬、何达基,2016,《政府客观绩效、透明度与公民满意度》,《公共行政评论》第2期。 [380]李文彬、赖琳慧,2016,《公众满意度与政绩有关系吗?》,《华东经济管理》第5期。 [381]李志刚、徐婷,2017,《电子政务信息服务质量公众满意度模型及实证研究》,《电子政务》第9期。 [382]刘武、朱晓楠,2006,《地方政府行政服务大厅顾客满意度指数模型的实证研究》,《中国行政管理》第12期。 [383]刘燕,2006,《电子政务公众满意度测评理论、方法及应用研究》,国防科学技术大学博士学位论文。 [384]刘燕、陈英武、周长峰、张捷,2010,《基于nnpls的电子政务公众满意度测评》,《系统工程》第3期。 [385]陆奇斌、张强、张欢、周玲、张秀兰,2010,《基层政府绩效与受灾群众满意度的关系》,《北京师范大学学报》(社会科学版)第4期。 [386]马亮,2014,《城市政府网站的使用率与满意度:两岸三地的比较研究》,《电子政务》第4期。 [387]孟兆敏,2013,《快速城市化背景下城市公共服务配置的有效性评价》,华东师范大学博士学位论文。 [388]明承瀚、徐晓林、陈涛,2016,《公共服务中心服务质量与公民满意度:公民参与的调节作用》,《南京社会科学》第12期。 [389]亓秋景,2012,《电子政务绩效评估指标体系研究》,苏州大学硕士学位论文。 [390]芮国强、宋典,2015,《电子政务与政府信任的关系研究——以公民满意度为中介变量》,《南京社会科学》第2期。 [391]尚虎平、雷于萱,2017,《政府潜绩评估的内容维度及评估指标的实证筛选研究》,《南京社会科学》第8期。 [392]孙宗锋,2018,《城市公共服务满意度影响因素再探究——锚定场景法的应用》,《公共行政评论》第5期。 [393]谭婧,2018,《政务微博公众满意度影响因素研究》,电子科技大学硕士学位论文。 [394]万莉、程慧平,2014,《我国省级政府电子政务效率测算与分析》,《情报科学》第12期。 [395]温新民,2016,《社区移动互联提升服务型政府建设质量研究》,《电子政务》第4期。 [396]王虹燕、李杰,2017,《城市环境客观绩效对公众满意度的影响关系及改进策略研究》,《现代城市研究》第3期。 [397]王欢明、李鹏,2015,《公交服务公众满意度的影响因素及测度》,《城市问题》第5期。 [398]王欢明、诸大建、马永驰,2015,《中国城市公共服务客观绩效与公众满意度的关系研究》,《软科学》第3期。 [399]王立华、苗婷、田祥龙,2011,《我国农村电子政务公共服务效率评价——基于DEA的实证分析》,《兰州大学学报》(社会科学版)第5期。 [400]王益民,2019,《全球电子政务发展现状与趋势——〈2018年联合国电子政务调查报告〉解读之一》,《行政管理改革》第1期。 [401]夏保国、常亚平,2014,《政务微信的沟通机制研究——基于技术接受模型的视角》,《国家行政学院学报》第3期。 [402]徐艳晴、周志忍,2014,《诊断与改进取向的公民满意度调查——英国警察服务满意度调查对我们的启示》,《国家行政学院学报》第2期。 [403]易兰丽、杨慧、孟庆国、黄梅银,2019,《政务大厅服务效能影响因素实证分析》,《北京理工大学学报》(社会科学版)第4期。 [404]于施洋、王建冬、童楠楠,2016,《大数据环境下的政府信息服务创新:研究现状与发展对策》,《电子政务》第1期。 [405]张艾荣、黄宝荣,2008,《电子政务环境下的公民参与机制变迁研究》,《中国行政管理》第8期。 [406]张廷君,2015,《城市公共服务政务平台公众参与行为及效果——基于福州市便民呼叫中心案例的研究》,《公共管理学报》第2期。 [407]张育英、明承瀚、陈涛,2016,《行政审批服务质量与用户满意度的实证研究》,《中国行政管理》第1期。 [408]张再生、于鹏洲,2015,《城市建设满意度对主观幸福感影响的实证研究》,《社会科学家》第2期。 [409]赵耀,2015,《地方政府公共财政支出对公众公共服务满意度影响研究》,贵州大学硕士学位论文。 [410]郑建君,2017,《政府职能转变与公民公共服务满意度之关系——基于政府透明度和公民参与的实证分析》,《哈尔滨工业大学学报》(社会科学版)第4期。 [411]曾莉,2013,《公共服务绩效主客观评价的一致性论争:来自不同的声音》,《东南学术》第1期。 [412]曾莉、李佳源,2013,《公共服务绩效主客观评价的契合性研究——来自H市基层警察服务的实证分析》,《公共行政评论》第2期。 [413]邹凯、刘利、徐艳芳,2011,《社区服务中公众参与对公众满意的影响研究》,《软科学》第9期。 [414]Bélanger,F.,& Carter,L. 2008. Trust and risk in e-government adoption. The Journal of Strategic Information Systems,17(2):165-176. [415]Bem D J. 1972. Self-Perception Theory. Advances in Experimental Social Psychology,6:1-62. [416]Brown K,Coulter P. 1983. Subjective and Objective Measures of Police Service Delivery. Public Administration Review,43(1):50-58. [417]Charbonneau,É.,& Van Ryzin,G. G. 2012. Performance measures and parental satisfaction with New York City schools. The American Review of Public Administration,42(1),54-65. [418]Fornell C,Johnson M D,Anderson E W,et al. 1996. The American Customer Satisfaction Index:Nature,Purpose,and Findings. Journal of Marketing,60(4):7-18. [419]Ho A T,Cho W. 2017. Government Communication Effectiveness and Satisfaction with Police Performance:A Large-Scale Survey Study. Public Administration Review,77(2):228-239. [420]Im T,Lee S J. 2012. Does Management Performance Impact Citizen Satisfaction?The American Review of Public Administration,42(4):419-436. [421]Johnson M D,Gustafsson A,Andreassen T W,et al. 2001. The evolution and future of national customer satisfaction index models. Journal of Economic Psychology,22(2):217-245. [422]Kang Y S,Lee H. 2010. Understanding the role of an IT artifact in online service continuance:An extended perspective of user satisfaction. Computers in Human Behavior,26(3):353-364. [423]Kelly J M. 2003. Citizen Satisfaction and Administrative Performance Measures:Is There Really a Link?Urban Affairs Review,38(6):855-866. [424]King G,Murray C J L,Salomon J A,et al.(2003). Enhancing the Validity and Cross-Cultural Comparability of Measurement in Survey Research. American Political Science Review,97(04):567-583. [425]Luk,S.C.Y. 2008. The impact of e-government in greater China:case studies of Hong Kong,Taiwan,and Singapore. In 17th Bienni-al Conference of the Asian Studies Association,Australia,July. [426]Lee,C.E.,Gim,G.,& Yoo,B. 2009. The effect of relationship quality on citizen satisfaction with electronic government services. Marketing Management Journal,19(2). [427]Oliver R L. 1992. An Investigation of the Attribute Basis of Emotion and Related Affects in Consumption:Suggestions for a Stage-Specific Satisfaction Framework. Advances in Consumer Research,237-244 [428]Reddick,C.G.,& Turner,M. 2012. Channel choice and public service delivery in canada:comparing e-government to traditional service delivery. Government Information Quarterly,29(1),1-11. [429]Reddick C.,Anthopoulos L. 2014. Interactions with e-government,new digital media and traditional channel choices:citizen-initiated factors. Transforming Government:People,Process and Policy,8(3),398-419. [430]Ryzin,G. G. V.,Immerwahr,S.,& Altman,S. 2010. Measuring street cleanliness:a comparison of New York city’s scorecard and results from a citizen survey. Public Administration Review,68(2),295-303. [431]Sivarajah,U.,Irani,Z.,& Weerakkody,V. 2015. Evaluating the use and impact of Web2.0 technologies in local government. Government Information Quarterly,32(4),473-487. [432]Stipak,B. 1979. Are there sensible ways to analyze and use subjective indicators of urban service quality?Social Indicators Research,6(4),421-438. [433]Stowers,G.N. 2004. Measuring the Performance of e-Government. http://www.businessofgovernment.org/sites/default/files/EGovernmentPerformance_0.pdf. [434]Siskos E,Askounis D,Psarras J. 2014. Multicriteria Decision Support for Global e-Government Evaluation. Omega:International Journal of Management Science,46(1):51-63. [435]Swindell D,Kelly J M. 2000. Linking citizen satisfaction data to performance measures. Public Performance & Management Review,24(1):30-52. [436]Verdegem,P.,& Gino Verleye. 2009. User-centered e-government in practice:a comprehensive model for measuring user satisfaction. Government Information Quarterly,26(3),487-497. [437]Wong S L,Liu H T,Cheng L J. 2011. Elucidating the Relationship Between Satisfaction and Citizen Involvement in Public Administration. Public Management Review,13(4):595-618.
[展开]

相关推荐

发表评论

同步转发到先晓茶馆

发表评论

手机可扫码阅读